PLACING AN ORDER
We ask that you review your order carefully prior to submission, as the order cannot be amended or cancelled once submitted.
Once you have placed your order you will be provided with an order number and email confirmation full details of your order.
METHODS OF PAYMENT
We accept the following methods of payment: Visa, MasterCard and Paypal. Items are charged at point of order in our local currency (GBP).
All payments are made in our local currency (GBP). If you are making the payment outside of this currency you may be charged a separate fee by your bank/card provider to convert the currency.
Similarly, if your payment is refunded (in part/full) your refund will be to the paid amount in GBP and therefore you may not receive the same amount of your order in your local currency due to changes in currency values from the time the order was placed to the time the order was refunded.
SHIPPING & DELIVERY
When will my order be dispatched?
Whilst most orders are processed and dispatched within 1-3 business days of an order being placed. Should any unforeseen delays occur, you will be notified within 48 hours of placing your order.
During exceptionally busy periods such as sales or seasonal periods there may be a slight delay.
If you have any questions, please email us at email@example.com
How are orders shipped?
Our shipping is based on weight.
All orders are sent via Royal Mail. All (excluding prints) UK orders are sent via Signed Delivery whilst International orders (excluding prints) are sent Signed & Tracked Delivery.
Please note that we retain proof of postage and cannot accept responsibility of lost or undelivered items.
With Signed Delivery please note that a signature is required on delivery so please consider this when selecting a delivery address/location. For international deliveries, the signed delivery option will include tracking.
Please see below for approximate delivery timings.
- UK – 1-3 Working Days
- Europe – 5-14 Working Days
- Australia & New Zealand - 7-21 Working Days
- USA, Canada & Rest of World – 7-21 Working Days
Prints are sent via Standard 1st (2-4 working days) or 2nd (4-7) Class delivery and further details.
As soon as an order has been dispatched, Lio Mara will send you a shipping confirmation email which will contain you’re shipping reference number.
Where does Lio Mara ship?
Lio Mara ships to the United Kingdom, Europe and Internationally. Please see above for shipping costs and international delivery timings.
Lio Mara ships internationally. All orders are dispatched from the UK and therefore any order for delivery outside the UK may be subject to import duties and taxes which you are responsible for payment of. For international orders, you will receive tracking details for your order and will be required to pay any import, tax or clearing fee's required.
When will I receive my item?
Please refer to our delivery options guide for estimated dispatch and delivery timings in above sections.
If you are ordering for international delivery we can’t be responsible for delays caused by customs.
During sales or busy periods delivery may take longer. We will do our best to notify you of any expected delays.
If items are undeliverable to you by the shipping provider, you will normally receive a notification card from the provider with instructions on how to receive your order. Normally your parcel(s) will be held for a defined period of time for you to collect or re-delivery will be attempted.
If uncollected items exceed this limit, they may be returned to us as the sender. All items received back to us will be refunded (excluding delivery charge) and returned to stock. You will be notified via email of the refund once processed.
What is your Returns Policy?
Once an order has been placed it cannot be cancelled. Instead you will need to follow the below returns policy.
For our prints, please note that returns and refunds are not available on these items are they are printed to order therefore your order is final. If your item arrives damaged or you are not 100% happy with it, please email us at firstname.lastname@example.org.
For all other items:
Standard orders - we offer full refunds (excluding the cost of delivery) on undamaged items within 14 days of the date of delivery.
The customer is also reponsible for the cost of returning an item and we recommend retain proof of postage as we do not accept responsibility for items lost in transit.
In order to receive a return, the item(s) must be unworn, in perfect condition and in their original packaging. Refunds will be made via the original payment method.
Sale orders - sale orders are still eligible for a refund (excluding shipping costs) but have a shorter returns period of 7 days.
As with returns for standard orders, the customer is also reponsible for the cost of returning an item and the item(s) must be unworn, in perfect condition and in their original packaging. Refunds will be made via the original payment method.
Again, the customer is also reponsible for the cost of returning an item and we recommend retain proof of postage as we do not accept responsibility for items lost in transit.
Faultly items - faulty items will be refunded in full, including delivery charges as well as the cost incurred by you in returning them to us.
Please try items with care. If you decide to return something, please ensure that it is in perfect condition. Any faults caused by the customer, such as fabric snags due to jewellery or make up marks, incorrect washing and damage from ironing, are not returnable and we will not be held responsible. Only manufacturing faults are returnable.
Items returned to us in a non-sellable condition, will not be refunded and will be sent back to you at cost to you.
How do I make a return?
The customer must cover the cost of the return.
All returns must be made with 14 days of delivery (unless otherwise specified).
When returning an order, we recommend sending all packages via recorded delivery as we do not accept any liability for packages lost in transit.
To make a return please follow the instructions included with your order and complete the returns form. Any questions, please email us at email@example.com.
Please obtain (and keep) proof of postage as we do not accept responsibility for parcels lost in transit or that arrive late. If an item is returned outside of the return window, we will request proof of postage that the items was posted within the window.
What if my item is faulty?
Please contact us via email at firstname.lastname@example.org, providing your order reference number as well as much information as you can regarding the fault, including images where possible. We promise to do our best to advise you quickly with the best method for resolution.
We will contact you in writing to confirm the next actionable steps.
How long will it take to receive my refund.
The refund will be processed as soon as we receive your package and we will then email you to confirm it’s arrival. Please allow 10-14 working days for your refund to be received.
If you do not receive your refund after 14 working days, please do not hesitate to contact us at email@example.com.
How do you exchange an item?
Unfortunately we do not offer exchanges. If you wish to receive a different item to your original order you will need to place a new order via www.liomara.com and return your original item via the above instructions to receive a refund.