Shipping & Returns
Please note that we are currently only able to offer UK shipping - we plan to introduce international shipping soon so stay tuned!
ORDERS & PAYMENTS
Placing An Order
We ask that you review your order carefully prior to submission, as the order cannot be amended or cancelled once submitted.
Order Confirmation
Once you have placed your order you will be provided with an order number and email confirmation full details of your order.
Methods Of Payment
We accept the following methods of payment: Visa, MasterCard and Paypal. Items are charged at point of order in our local currency (GBP).
International Payments
All payments are made in our local currency (GBP). If you are making the payment outside of this currency you may be charged a separate fee by your bank/card provider to convert the currency.
Similarly, if your payment is refunded (in part/full) your refund will be to the paid amount in GBP and therefore you may not receive the same amount of your order in your local currency due to changes in currency values from the time the order was placed to the time the order was refunded.
SHIPPING & DELIVERY
When will my order be dispatched?
Orders will be dispatched in 3-5 working days - sooner if we are able to!
Should any unforeseen delays occur, we will notify you as soon as possible.
During exceptionally busy periods such as sales or seasonal periods, there may be a delay.
If you have any questions, please email us at zara@zaraspeke.com
How are orders shipped?
Our shipping is based on weight.
All orders are sent via DPD.
Please note that we retain the proof of postage and cannot accept responsibility for lost or undelivered items.
With Signed Delivery please note that a signature is required on delivery so please consider this when selecting a delivery address/location. For international deliveries, the signed delivery option will include tracking.
Please see below for approximate delivery timings.
UK – 1-3 Working Days
As soon as an order has been dispatched, we will send you a shipping confirmation email which will contain you’re shipping reference number.
Where do you ship?
We currently only ship to the United Kingdom.
International Shipping
We currently do not ship internationally.
Undelivered Items
If items are undeliverable to you by the shipping provider, you will normally receive a notification card from the provider with instructions on how to receive your order. Normally your parcel(s) will be held for a defined period of time for you to collect or re-delivery will be attempted.
If uncollected items exceed this limit, they may be returned to us as the sender. All items received back to us will be refunded (excluding delivery charge) and returned to stock. You will be notified via email of the refund once processed.
RETURNS
What is your Returns Policy?
Once an order has been placed it cannot be cancelled. Instead, you will need to follow the below returns policy.
We offer full refunds (excluding the cost of delivery) on undamaged items within 14 days of the date of delivery.
The customer is responsible for the cost of returning an item and we recommend retaining proof of postage as we do not accept responsibility for items lost in transit.
In order to receive a return, the item(s) must returned be in perfect condition - please ensure you appropriately re-pack the item(s) to ensure they are returned as new - we’d encourage you to re-use the packaging use to send out your order. Any items returned damaged or broken will not be refunded.
Refunds will be made via the original payment method.
Faulty items - faulty items will be refunded in full, including delivery charges as well as the cost incurred by you in returning them to us.
Items returned to us in a non-sellable condition, will not be refunded and will be sent back to you at your cost to you.
How do I make a return?
Please email zara@zaraspeke.com for the returns instructions and address.
As mentioned above, the customer is responsible for covering the cost of the return.
Please also ensure all items are carefully packed to ensure the items are returned undamaged. We’d recommend re-using the packaging from the original shipment. If items are returned damaged or broken, refunds cannot be processed as we cannot accept responsibility for poorly packaged returns or items returned broken.
All returns must be made within 14 days of delivery (unless otherwise specified).
When returning an order, we recommend sending all packages via recorded delivery and retaining proof of postage as we do not accept any liability for packages lost in transit.
If an item is returned outside of the return window, we will request proof of postage that the item was posted within the 14-day return window.
What if my item is faulty?
Please contact us via email at zara@zaraspeke.com, providing your order reference number as well as much information as you can regarding the fault, including images where possible. We promise to do our best to advise you quickly with the best method for resolution.
We will contact you in writing to confirm the next actionable steps.
How long will it take to receive my refund?
The refund will be processed as soon as we receive your package and we will then email you to confirm its arrival. Please allow 10-14 working days for your refund to be received.
If you do not receive your refund after 14 working days, please do not hesitate to contact us at zara@zaraspeke.com.
How do you exchange an item?
Unfortunately, we do not offer exchanges. If you wish to receive a different item to your original order you will need to place a new order and return your original item via the above instructions to receive a refund.